Terms of service
Vitalize Sports Recovery Pty Ltd
Last updated: 26 Feb 2026
By accessing this website or purchasing from us, you agree to the following terms.
1. About Us
This website is operated by Vitalize Sports Recovery Pty Ltd ("Vitalize", "we", "us", "our").
These Terms apply to all purchases made through our website.
2. Products
We sell muscle recovery and topical wellness products.
Our products are intended for general sports recovery and wellness use only.
They are not medical products and are not intended to diagnose, treat, cure, or prevent any medical condition.
If you have a medical condition, sensitive skin, are pregnant, or are under medical supervision, consult a healthcare professional before use.
Always follow the directions on the product label.
3. Pricing
All prices are in Australian Dollars (AUD).
Prices include GST unless stated otherwise.
We may update pricing at any time.
If there is a clear pricing error, we reserve the right to cancel the order and issue a full refund.
4. Orders
All orders are subject to availability.
We reserve the right to:
• Refuse or cancel an order
• Limit quantities purchased
• Cancel orders suspected of fraud
If we cancel your order, we will refund you in full.
5. Payment
Payment must be received in full before your order is shipped.
We use secure third-party payment providers.
We do not store your full credit card details.
6. Shipping
Delivery timeframes are estimates only.
We are not responsible for delays caused by courier services or events outside our control.
Risk in the goods passes to you upon delivery.
7. Returns & Satisfaction Guarantee
We stand behind our products.
If for any reason you are unhappy with your purchase, we will replace it or refund you.
How it works:
• Contact us within 30 days of receiving your order
• Tell us what went wrong
• We will arrange a replacement or refund
Refunds apply to the original purchase price.
Proof of purchase is required.
We may request photos or return of the product before processing a refund.
This guarantee applies to products purchased directly from our website.
We reserve the right to decline refunds where:
• The product has been intentionally damaged
• There is clear misuse outside normal use
• The claim is fraudulent
This policy is in addition to your rights under Australian Consumer Law.
8. Australian Consumer Law
Nothing in these Terms excludes, restricts, or modifies any rights you may have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)).
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
9. Product Use & Safety
Our muscle rub products are for external use only.
Avoid contact with eyes and broken skin.
Discontinue use if irritation occurs.
You are responsible for ensuring the product is suitable for your personal circumstances.
10. Limitation of Liability
To the maximum extent permitted by Australian law:
We are not liable for indirect, incidental, or consequential loss.
Our total liability is limited to the amount paid for the product.
Nothing in these Terms limits or excludes liability where it cannot legally be excluded, including under the Australian Consumer Law.
11. Intellectual Property
All content on this website, including branding, product names, images, and copy, is owned by Vitalize Sports Recovery Pty Ltd.
You may not reproduce or use our content without written permission.
12. Privacy
Your use of this website is also governed by our Privacy Policy and is subject to the Privacy Act 1988 (Cth).
13. Changes to These Terms
We may update these Terms from time to time.
The latest version will always be published on our website.
14. Governing Law
These Terms are governed by the laws of Australia.
You submit to the non-exclusive jurisdiction of the courts of the State or Territory in which Vitalize Sports Recovery Pty Ltd is registered.